Premium Studio

Arrival time

Your room is confirmed up until 8.00 pm on the day of your arrival; unless we are informed of a late arrival. If late arrival arrangements have not been made, we reserve the right to cancel your reservation, without refund or reinstatement, to make the room available for other guests.

Departure Time

We request that all guests are checked out by 10.00 am on the day of departure unless you have made prior arrangements for a late departure.

LATE CANCELLATION

If you choose to cancel your accommodation booking/s, it must be done a minimum of 48 hours before the commencement of your stay. 

You will be charged the total amount of your stay if your cancellation falls within 48 hours of check-in.

CHANGES TO YOUR STAY

We reserve the right to reconsider the availability and rate changes to your amended accommodation booking. Should you choose to reduce the length of stay on arrival, we may still charge the total amount of your original booking.

REFUNDS

A full refund is given if a minimum of 48 hours notice is given prior to the commencement of your stay. There is no refund for 'Non-Refundable' bookings.

PAYMENT METHODS

Destiny on Fitzherbert accepts the following forms of payment: Visa, Mastercard, American Express, and Diners Club. A surcharge of 2.5% is applied to all Credit/Debit card transactions.

SETTLING YOUR ACCOUNT

Credit card details are required at the time of booking, and payment in full will be debited between 9 am - 12 pm the day before your arrival date; if not already done prior. Advance purchase non-refundable bookings require payment in full at the time of booking.

Payment by Debit card or cash will require proof of ID and a bond of $250.00 to be paid upon arrival. The bond will be held as security for the duration of your stay and is refundable on the day of checkout, provided there are no additional charges for incidentals, including damages directly or indirectly. Electronic refund payments will take 2-3 working days depending on your bank.