Terms and conditions

PAYMENT METHODS
Destiny on Fitzherbert accepts the following forms of payment: Visa, Mastercard, American Express, and Diners Club.

SETTLING YOUR ACCOUNT
Credit card details are required at the time of booking, and payment in full will be debited upon arrival if not done prior.  Advance purchase non-refundable bookings require payment in full at the time of booking.
Payment by Debit card or cash will require proof of ID and a bond of $250.00 to be paid upon arrival.  The bond will be held as security for the duration of your stay and is refundable on the day of check out, provided there are no additional charges for incidentals, including damages directly or indirectly. Payment can be by cash/debit/credit or an EFTPOS card. Electronic payments will take 2-3 working days for the refund to process.

LATE CANCELLATION
If you choose to cancel your accommodation booking/s, it must be done a minimum of 48 hours before the commencement of your stay. You will be charged the total of your first night's accommodation if your cancellation falls within 48hours of check-in. 

CHANGES TO YOUR STAY
We reserve the right to reconsider the availability of a current accommodation booking. Should you choose to reduce the length of stay on arrival, we may charge the total amount due to the original booking.

REFUNDS
A full refund is given if more than 48 hours of the cancellation notice is given.

GROUP BOOKINGS
In case of a group booking, booking more than three rooms, different policies and additional supplements will apply. Call us to discuss the conditions.  In the event of cancelling your group accommodation booking, one month's notice is required. If cancelled inside this period, we may charge a cancellation fee of 10% of the total booking or any deposit paid forfeited.

Please note this property is not suitable to accommodate any sports team. Contact the property before booking to avoid disappointment.

NO PETS ALLOWED
Under no circumstance do we allow pets to be on the premises (includes vehicles parked on the premises).

NO PARTY POLICY
Be mindful that there are other guests on-site that may need peace and quiet. For this reason, we ask that anyone visiting you in your room has left by 9.00 PM. During their visit, noise is kept to a minimum. If you are drinking outside your room, again, 9.00 PM is the time we ask for you to move into your room. We take a firm stance on noise control outside and inside your room/s after 9.00 PM. Again this is to be respectful to other guests.

VALUABLE ITEMS
Please ensure all valuable items are either taken out of your car or put in place out of sight. We don't usually have any problems with vehicle break-ins; this is just a precaution.

 

Destiny On Fitzherbert - Luxury Palmerston North Accommodation